BSB50420
Diploma of
Leadership & Management
A nationally recognised qualification designed to develop advanced skills in leadership, communication and business operations. This course prepares you to manage teams, drive performance and contribute to business outcomes across a wide range of industries.
Whether you’re stepping into a management role or looking to strengthen your existing experience, this qualification provides the practical skills and confidence to lead effectively in today’s workplace.
This Course Is For You If:
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You’re ready to step into a management or senior coordination role
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You currently supervise staff and want to formalise your skills
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You want to build confidence in leading people and managing performance
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You’re looking to improve communication, influence and decision-making
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You want practical, workplace-relevant skills, not just theory
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You’re aiming to progress your career across any industry
You'll Build Skills In:
All skills are designed for immediate application in leadership or management roles.
People & Performance Management
Leading teams, building relationships, managing performance and developing individuals to achieve strong workplace outcomes.
Communication & Influence
Communicating with clarity and impact, influencing stakeholders and managing workplace interactions with emotional intelligence.
Operations & Business Management
Planning, coordinating and managing business operations, workflow, resources and organisational priorities.
Strategy & Continuous Improvement
Managing budgets, monitoring operations and business plans, WHS, service quality, customer experience, business relationship.
Leadership & Team
Management
Leading people, managing performance, building relationships and supporting team outcomes.
Operations & Business Management
Planning, coordinating and overseeing day-to-day business operations and workflow.
Customer Experience & Service Management
Managing service standards, improving customer outcomes and driving consistency.
Workforce & People
Development
Supporting staff development, workforce planning and team capability building.
Strategy & Continuous Improvement
Driving innovation, improving processes and contributing to business performance.
Career Zones.
And longer-term…This qualification supports pathways into senior leadership, business management, operations management, product management and broader executive roles.
