SIT50122 – Diploma of Travel and Tourism Management

Nationally Recognised Qualification | RTO ID: 45250

Course Overview

The Diploma of Travel and Tourism Management (SIT50122) prepares you for leadership roles across the travel, tourism, and hospitality industries. This nationally recognised qualification blends real-world business knowledge with practical tourism skills—equipping you to manage people, operations, customer service, sales, and risk in a fast-paced and purpose-led industry.

Ideal for those already working in travel, this course builds the confidence and capability to take the next step in your career.

Length of Course

The course is delivered over 12 to 24 months, tailored to your pace, prior experience, and workplace goals.

Course Intakes and Commencement Dates

We offer two public intakes each year:
February and July

For companies in the travel industry, we also offer on-demand group commencement options. If your business is looking to upskill your team or onboard new recruits with accredited qualifications, we can tailor a cohort and delivery timeline that works for your operational needs.

How Is It Delivered?

The course is divided into thematic skill sets, with delivery including:

Self-paced online study
Live Zoom workshops
Assessment forums and peer discussions

You’ll receive consistent guidance from industry-experienced trainers and assessors throughout the program.

What Are the Assessments?

Assessment methods include:

Written responses
Workplace projects and case studies
Roleplays and demonstrations
Online group forums

Each skill set includes 3–4 assessments, paced to support consistent progress and learning integration.

Training Fees & Charges

Total Cost: $5,750
Duration: 12–24 months
Payment Plan: $1,437.50 per quarter

Fee Inclusions:

✔ Personal trainer/assessor access during business hours
✔ Online learning platform and assessment tools
✔ Live forums and workshops
✔ Assessment kits and marking
✔ Full student support services

Selection Requirements

To enrol in this course, you must:

Be currently employed in a travel or tourism business.

Not employed yet? Email cassi@cornerstoneps.com.au and we’ll support you with industry pathway advice and recruitment suggestions.

Pre-Training Review (Required for All Students)

Before enrolment, all students must complete:

A Language, Literacy & Numeracy (LLN) assessment (30–60 minutes)
Proof of identity

A Pre-Training Review Form – a short reflection to help us understand your goals and ensure the course is right for you

Career Outcomes

Graduates of this qualification are prepared for advanced industry roles such as:

Travel Operations Manager
Agency Team Leader
Tourism Business Development Manager
Reservations or Customer Service Manager
Cruise Product Specialist

Units of Study

This qualification includes a mix of core and elective units, delivered through 12 thematic skill sets:

Skill Set	Unit Code	Unit Name
Managing Online Risk	SIRXOSM007	Manage risk to organizational reputation in an online setting.
Recruitment & Induction	SITXHRM010	Recruit, select and induct staff.
Monitor Staff Performance	SITXHRM012	Monitor staff performance.
Workplace Planning	BSBHRM524 BSBOPS502	Coordinate workforce plan implementation. Manage business operational plans.
Sales & Conversion	SITTTVL004 SITTTVL005 SITTTVL007	Sell tourism products or services. Prepare customer quotations. Use a computerized reservation or operations system.
Diversity & Inclusion	BSBTWK501	Lead diversity and inclusion.
Customer Service Practices	SITXCCS015 SITXCCS016	Enhance customer service experiences. Develop and manage quality customer service practices.
Monitor Operations	SITXMGT004	Monitor work operations.
Modern Travel & Tourism	SITTIND003 SITTTVL001	Source and use information on the tourism and travel industry. Access and interpret product information.
Work Health & Safety	SITXWHS007	Implement and monitor WHS practices.
Emotional Intelligence	BSBPEF502	Develop and use emotional intelligence.
Cruise Advice	SITTTVL011	Provide specialist advice on cruises.
Business Relationships	SITXMGT005	Establish and conduct business relationships.
Conflict Management	SITXCOM010	Manage conflict.
Budgeting	SITXFIN009 SITXFIN010	Manage finances within a budget. Prepare and monitor budgets.
Airfares Domestic	SITTTLV008	Source airfares and issue tickets for domestic flights.

This qualification is delivered and assessed by Cornerstone Learning & Development (RTO ID: 45250) in accordance with the Standards for RTOs 2015.
It is nationally recognized and listed on training.gov.au