Certificate IV in Travel & Tourism
A nationally recognised qualification designed to equip you with practical skills, industry knowledge and confidence to succeed in a wide range of travel and tourism roles, whether you’re starting out or looking to progress your career.
This course is for you if
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You want a career in travel & tourism. You’re either entering the industry or already in it and want proper, recognised qualifications.
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You’re new and want confidence. You want to feel comfortable talking to clients about destinations, products and bookings.
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You’re already in a support or admin role. And want stronger skills, credibility and better career options.
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You want to get better with customers & sales. Including tricky conversations, complaints and objections.
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You want long-term career options And don’t want to get stuck in a single role.
You'll build skills in
Sales, Bookings & Systems
Selling travel products, creating quotations, using reservation systems, understanding suppliers
Destinations & Industry Knowledge
Australian and international destinations, how the tourism industry works
Customer Service & Communication
Customer service, complaint handling, conflict resolution, emotional intelligence, working with diverse clients and teams
Business, Leadership & Workplace Skills
Basic financial understanding, coaching and supporting others, workplace health & safety, foundations of leadership
Traineeship program
A traineeship is a structured “earn and learn” pathway where you are employed in the travel and tourism industry while completing a nationally recognised qualification.
Travel Consultant’s (ANZSCO 451612) currently sit on the Government Occupation Shortage List, and as such eligible full-time traineeships can attract financial incentives for both the trainee and the employer.
How it works:
An employer hires you and supports you to complete the SIT40125 Certificate IV in Travel & Tourism as part of your role, typically over a two-year period. You gain real workplace experience while completing your formal qualification with Cornerstone Learning & Development.
Benefits for trainees:
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Earn a regular wage while you train
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Your qualification is funded or paid by your employer (in most cases)
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Build industry experience from day one
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Gain a nationally recognised qualification
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Eligible trainees may receive up to $2,500 in government trainee incentive payments paid in instalments over the traineeship period
Benefits for employers:
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Build capability while developing loyal, job-ready staff
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Training aligned to national industry standards
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Structured learning mapped to real workplace tasks
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Eligible employers may receive a government Priority Hiring Incentive (currently up to $2,500) for approved full-time traineeships
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Supports workforce development and succession planning
Career zones.
Retail Travel Agencies
Selling holidays, building itineraries, managing bookings and clients
Cruise Industry
Selling and servicing cruises, supporting guest experience and cruise products
Corporate Travel
Managing business travel, urgent changes, policies and client service
Tour Operators & Wholesalers
Supporting tours, suppliers, departures and product delivery
Hotel & Experience Providers
Managing bookings, guests, groups and experiences
And longer-term…This qualification also supports pathways into leadership, operations, product, sales management and further study, including the Diploma of Travel & Tourism Management.
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